The general conditions of sale below determine the terms and conditions of sale concluded between the company DELATTRE Charlotte and the consumer. The acquisition of a product through the site implies unreserved acceptance by the buyer of these general conditions of which the latter acknowledges having read before ordering.
The company DELATTRE Charlotte retains the possibility of modifying these conditions of sale at any time, in order to comply with any new regulations or in order to improve the use of its site. Therefore, the applicable conditions will be those in force on the date of the order by the buyer.
The lack of application by the Company of any stipulation of the CGV or its simple tolerance of a possible default by the Customer, temporarily or permanently, can in no case be considered as a waiver of the rights of the Company.
Article 1. Identity of the seller
DELATTRE Charlotte, whose registered office is located at 13A avenue Saint-Michel 54220 Malzéville, registered in the NANCY Trade and Companies Register under number 881 990 295.
Publication manager: Madame DELATTRE Charlotte
Article 2. Products
The products offered are those that appear on the company's website, while stocks last. The Customer is also informed that it is possible that his order includes one or more Products previously returned by another customer. The Company reserves the right to modify the product assortment at any time. Each product is presented on the website
The photographs are as faithful as possible but do not bind the Seller.
Stocks are updated automatically in real time. However, an error in the update, whatever its origin, does not engage the responsibility of the Company.
In case of unavailability of the Products after registration of the order, the Customer will be informed by e-mail or by telephone as soon as possible and he will be offered either a change of model or a refund of the price of the Products within a period fourteen (14) calendar days from the date of payment of the sums concerned.
Article 3. Tariffs
The prices appearing on the product sheets of the internet catalog and are prices in Euros (€) all taxes included (TTC) taking into account the VAT applicable in France on the day of the order. Any change in the rate of VAT may be reflected in the price of the products. The Company reserves the right to modify its prices at any time, it being understood that the price appearing in the catalog on the day of the order will be the only one applicable to the buyer. The prices indicated do not include delivery costs, invoiced in addition to the price of the products purchased according to the total amount of the order.
Article 4. Order and payment methods
Before confirming the order, the Customer ensures that he has transmitted exact and complete information concerning his contact details and delivery address.
To validate his order, the Customer must imperatively validate the box relating to the acceptance of the GTC.
The Customer acknowledges when placing an order that he has chosen the geographical area corresponding to his place of domicile and so that the calculation of shipping costs is fair.
The order is payable in full upon confirmation by the customer.
The Customer has the possibility of paying by bank card (CB, Visa, MasterCard), or by PayPal subject to having previously created an account.
The regulations paid to the Company cannot in any case be considered as a deposit.
Article 5. Retention of title
The company DELATTRE Charlotte retains full and entire ownership of the products sold until full payment of the price, in principal, costs and taxes included.
Article 6. Withdrawal
Under the Consumer Code, the buyer has a period of fourteen working days from the delivery of their order to exercise their right of withdrawal and thus return the product to the seller for exchange or refund without penalty, to with the exception of return costs.
The form appearing in these “Return Terms” must be duly completed.
Once the right of withdrawal has been exercised, the Customer must imperatively return the new product (s) and in their original packaging, accompanied by any accessories and labels, at the latest within fourteen (14) days of the date of receipt. of his package. The costs of returning the product (s) are fully borne by the customer.
Will be returned products complete, in their original packaging complete, intact and in perfect condition for resale. Any product that has been damaged, washed, worn or whose packaging has been damaged, will not be refunded or exchanged.
The Company undertakes to reimburse the Customer for the price of the products returned by crediting the bank card or PayPal account used for payment, within a maximum period of fourteen (14) days following the date of receipt of its withdrawal decision. The Company reserves the right to postpone this reimbursement until receipt of the Product or proof of shipping of the Product, that is to say any means making it possible to justify without possible dispute the dispatch of the product concerned from the company.
Article 7. Delivery
Delivery is made to the address mentioned by the customer when ordering. This can only be in the agreed geographic area (France, Luxembourg and Belgium).
The delivery time is given as an indication (3 to 5 working days). However, if it exceeds thirty days from the order, the sales contract may be terminated and the buyer reimbursed.
The delivery costs are indicated on the summary of the order, the amount of these depends on the quantity ordered as well as the place of delivery.
Upon delivery, the customer is required to check the condition of the package. If the latter has been damaged and / or opened during transport, we recommend that the customer refuse the package or have it mentioned on the delivery slip and make these reservations by registered mail to the said carrier.
In the event that the package is physically delivered to the customer, the risk of damage is transferred to the customer if the latter does not refuse the package and makes no reservations.
Article 8. Legal guarantees
All products supplied by the company DELATTRE Charlotte benefit from the legal guarantee provided for by articles 1641 and following of the Civil Code. In case of non-conformity of a product sold, it may be returned to the company ......................... which will take it back, the will exchange or refund it. All complaints, requests for exchange or reimbursement must be made by post to the following address: 13A avenue Saint-Michel 54220 Malzéville within fourteen (14) days after delivery.
Article 9. Liability
DELATTRE Charlotte, in the distance selling process, is only bound by an obligation of means. Its responsibility could not be engaged for a damage resulting from the use of the Internet network such as loss of data, intrusion, virus, breakdown of the service, or other involuntary problems.
Article 10. Intellectual property
All elements of the site www.elegamment-votre.fr are and remain the intellectual and exclusive property of the company DELATTRE Charlotte. Nobody is authorized to reproduce, exploit, or use for any reason whatsoever, even partially, elements of the site whether in the form of photo, logo, visual or text.
Article 11. Personal data
The company DELATTRE Charlotte undertakes to preserve the confidentiality of the information provided by the buyer, which he would have to transmit for the use of certain services. All information concerning him is subject to the provisions of Law No. 78-17 of January 6, 1978. As such, the Internet user has the right to access, modify and delete information concerning him. He can make the request at any time by mail to the following address: email@example.com
Article 12. Information technology and freedom
The data provided by the buyer are necessary for the processing of his order. They can be communicated to the seller's partners responsible for the execution, processing, management and payment of orders. The buyer's contact details will not be disclosed to third parties.
As indicated in the IT law of January 6, 1978, the customer has a right of access, modification, rectification and opposition to personal information concerning him.
Article 13. Settlement of disputes
Any dispute, complaint or dispute relating to the training, interpretation or execution of the GTC and the order will be submitted to the competent French courts.
Article 14: Partial invalidity
If one or more stipulations of the CGV were judged illicit or null, this illicitness or nullity does not have the effect of causing the illicitity or the nullity of the other stipulations of the CGV which will remain applicable.